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Information Technology Infrastructure Library (ITIL) - Service Operations

Information Technology Infrastructure Library (ITIL) - Service Operations

$ 479.20

Course Description

Service Operation focuses on delivery and control process activities and aims for a steady state of managing services. In this course, you will learn the principles, processes, common activities, and implementation considerations of ITIL service operation.

Course Outline

Module 1: Service Operation Introduction
Module 2: Service Management As a Practice
Module 3: Service Operation Principles
Module 4: Service Operation Process
Module 5: Common Service Operation Activities
Module 6: Organizing For Service Operation
Module 7: Technology Considerations
Module 8: Service Operation