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Information Technology Infrastructure Library (ITIL Foundations V3)

Information Technology Infrastructure Library (ITIL Foundations V3)

$ 479.00

Course Description

This ITIL® Foundation course covers the IT Infrastructure Library® best practices. ITIL is globally accepted as the most widely used best practices for IT service management. This ITU course gives students the necessary knowledge to enter or enhance their career in project management or IT service management. Companies that use ITIL best practices range from the Fortune 500 market, Government, DOD, small business and is also used internationally. This course covers the 5 main concepts within ITIL®: Service Strategy, Design, Transition, Operation and Continual Service Improvement.

Course Outline

Mod 1: The ITIL Qualification Scheme
Mod 2: Introduction to Service Management
Mod 3: ITIL and the Service Lifecycle
Mod 3: ITIL and the Service Lifecycle
Mod 5: Service Design
Mod 6: Service Transition
Mod 7: Service Operation
Mod 8: Continual Service Improvement
Mod 9: Service Management Technology
Mod 10: How it all Fits Together
Mod 11: Bonus Material


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